Our Support Policy

Custom Design

The process
Your CUSTOM designed dress will begin with a one hour consultation, during which time we will discuss your garment design and fabric options. Whether you are customizing a Dornink style or we are custom designing from scratch, we will work with you to make sure the design flatters and complements your body.  Once we have finalized a style and fabric, we will email you a price quote.  The next step is to place your initial investment for your CUSTOM designed gown and set up your fittings.  For your first fitting we often create a muslin (cotton version) of the style to ensure quality fit before we cut into your final fabric.Please feel free to bring pictures of gowns or the actual garments.  We will work with you to incorporate your favorite aspects of each design to create a beautiful cohesive design that flatters your body.

Time frame
At Dornink try to work with our clientele to accommodate their schedules. Our typical lead time for CUSTOM wedding attire, wedding gowns, mother of the bride or groom is 4-6 months.  For CUSTOM bridesmaid or cocktail dresses the lead time is 12-16 weeks.  Rush fees may apply to dresses ordered with timeframes less than 12 weeks during our busy season.  Please contact us to discuss your specific information.

Pricing
Our CUSTOM wedding gowns start around $1,400 and our cocktail / bridesmaid dresses start around $220.  Mother of the Bride or Groom start at $500. The cost varies depending on the style and fabric chosen. CUSTOM designed gowns include all fittings, alterations and pressing.

Payment 
We accept Visa, Mastercard, Discover, American Express, Paypal and Check. (Checks must clear before order is placed into production).  Payments may be made over the phone, 515.255.7528, however all orders must be submitted by email, fax, mail, or in person.  Payment in full is required for all web based orders.

Deposits 
For garments being fit or picked up at the Dornink boutique, we require a deposit to begin production. Once the fabric is ordered your deposit is nonrefundable. We ask for a $500 deposit on all wedding gowns, $200 on mother of the bride/groom and a $100 deposit on cocktail/bridesmaid dresses. Final payment can be made when the garment is complete.

Sales tax

Sales tax is charged if we ship the dresses to a residence in Iowa or your order is picked up or fit at Dornink. The sales tax for Iowa residents is 6%.

Returns & Exchanges 

All sales are final on CUSTOM DESIGNED dresses.

In Store 

Ready-to-wear 
We do carry ready-to-wear and samples of all Dornink styles in our store. Many of our samples are available for purchase.

Accessories 

We carry a wide variety of accessories from bridal head pieces, earrings, and necklaces to everyday earrings, clutches and scarves.  Please visit our store to see them in person.

Appointments 

We do ask that you make an appointment to try on Dornink styles.  This allows us to work with each client and give the best service possible to each customer.  During your appointment we will discuss all the ways our styles can be customized and the fabric options available.  You are more than welcome to stop by our store anytime to see all Dornink styles and accessories.

Alterations 

We do regular alterations on just about anything women’s apparel (we try to avoid leather). We do expert wedding gown alterations on gowns not purchased from Dornink.

Hours 

Our store hours are 10:00 am – 5:30 pm Monday through Friday and 10:00 am – 5:00 pm on Saturdays. We are not open on Sundays.

 

Shipping 

Dornink ships through UPS signature. Please ship dresses to a location where someone will be present to sign for the package.  Please indicate your shipping preference on your order form. Domestic shipping and handling prices are listed below.  For international shipping, please contact Dornink for specific rate information.
Ground – $15 per dress
3 day air – $20 per dress
2 day air – $25 per dress
Overnight – $30 per dress
Ground (all dresses to one address) – $35